Shipping & Returns
We've done our best to make delivery as easy and cost effective for you as possible. Although there is a delivery charge involved in buying from our online shop, you will save time and energy and find products and special offers you wouldn't be able to find in the shops.
Delivery costs are calculated on the size and weight of the items you purchase and whether you choose standard, express or international delivery. The estimated delivery times are calculated on business days (Monday - Friday excluding public holidays).
FREE SHIPPING POLICY
We offer free shipping on orders over $150 * with Australia - all orders that qualify for free shipping are sent via Australia Post Standard Post.
* Due to its size and the fact it needs to be sent via courier - the Broomraker is not eligible to be included in free shipping.
Australian orders are sent via Australia Post. For remote of rural areas you may need to allow a few extra days for delivery.
STANDARD (3-5 BUSINESS DAYS)
Delivery times are usually 3-5 business days from the time of order. Whilst most domestic orders are received within 3-5 days, please allow up to 7 days for standard delivery, depending upon the time of purchase and your delivery address.
EXPRESS (1-2 BUSINESS DAYS)
Express delivery times are usually 2-3 business days from time of order. Whilst most express orders are received within 2 days, please allow up to 4 days, depending on the time of purchase and your delivery address.
International orders are usually sent by Australia Post. If the postage options available on our online shop do not suit you, or there are no options available for your country, please email us to discuss options.
Please note that in accordance with Australian export regulations we are required to declare the value of your order on the packaging. It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. For more information on taxes, duties and customs regulations please contact your local customs office directly.
We cannot take responsibility for items that are lost or stolen during shipping; however, we will do our best to take the issue up with the delivery company and achieve a fair outcome for the customer.
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
Please note that a refund will be provided for the amount you paid minus postage and any administration costs we have incurred. If you think you are likely to want a refund it is best to pay via credit card, PayPal or bank transfer as these payments can be refunded in full. If it is a simple change of mind, we may offer you a credit note rather than a refund.
Please note we cannot accept returns of items where there is a hygiene or biosecurity risk, or items that were custom made, or special order items, such as tall boots, gloves and helmets.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged, or if you need a different size. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 77 Boldrewood St, Turner, ACT 2612
To return your product, you should mail your product to: 77 Boldrewood St, Turner, ACT 2612
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs incurred when you purchased the item are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.